The following document provides answers to common questions our users have during the membership or subscription process.
Does a membership include all of my children or do I need to purchase multiple memberships?
There is no need to purchase more than one membership. You can purchase access for multiple children within your family membership. Each child will have their own account that they can use to sign in and practise. The program adapts to each child’s skill level and will track their progress individually.
Pricing for family memberships starts at just £7.99/month or £59/year. Each additional child costs £2/month or £20/year. For more information or to purchase a family membership, go to http://uk.ixl.com/membership/family and select your desired membership option to view pricing details.
Do you offer a trial membership for family users?
We only offer trials for teachers. We don't offer them for family memberships because parents have the option of purchasing a monthly membership instead of committing to a full year. We do allow you to complete up to 20 questions per day for free, so that you can try us out before purchasing a membership.
Are the children in my membership restricted to practising one year level?
IXL does not limit children to one year level. With your membership, your children get access to all the year levels available on the site.
Can I pay in a different currency?
All prices
Do you accept any form of payment other than credit card?
The easiest way to pay is via credit card here. We accept Visa
The easiest way to purchase a membership is via credit card here. If you'd prefer to pay via PayPal, we can accept PayPal for annual memberships. For more information, please contact support@ixl.com.
How do I add a child to my membership?
To add a child to your membership, sign in to your IXL parent account, then go to the Membership tab and click Manage your account. From here, click Add children, make the appropriate selections, and click Confirm.
If I add a child during the course of my membership, will the price be reduced?
Yes, when you add a child to your membership, the cost will be adjusted to reflect the time remaining in your billing period.
How do I update my credit card information?
To update your credit card information, sign in to your IXL parent account and go to the Membership tab, then click Manage your account. In the Billing details section, click Edit and make your changes. Please be sure to click Update when finished, so your changes are saved.
I have a monthly membership and would like to switch to an annual membership. Can I apply the payments I made toward the monthly membership to an annual membership?
Unfortunately, we cannot apply payments from your monthly membership to your new annual membership. When you switch to an annual membership, the change takes effect after your current month ends. That way you will not lose the time you have already paid for.
To easily switch to an annual membership, sign in to your IXL parent account and go to the Membership tab, then click Manage your account. From here, click switch to annual.
Can I put my monthly membership on hold?
Certainly! You can put your monthly membership on hold for up to 3 months. To put your membership on hold, sign in to your IXL parent account and go to the Membership tab, then click Manage your account. From here, click Put membership on hold.
How do I cancel my membership?
You can easily cancel your membership at any time. Simply sign in to your IXL parent account and go to the Membership tab, then click Manage your account. From here, click Cancel membership. Be sure to click Submit to complete the cancellation. Your membership will remain active until your current billing period ends.
If I cancel my membership, will I receive a pro-rated credit?
Unfortunately, we do not offer pro-rated refunds or credits for any partially used membership periods. You may cancel your IXL membership at any time. Once you have cancelled your membership, your credit card will not be charged again. You will continue to have access to the program until the current billing period ends.
Can I change the national curricula aligned to my account?
Yes, you can easily change the national curricula that your account is aligned with at any time. Simply sign in to your parent account, and click on the welcome drop-down menu in the top right corner. Then, select Profile & settings. From here, you can select your desired country in the Country section. Click Submit to save your changes. Your account will automatically align to the objectives for the country you selected.
Yes, an iPad is a great way to practise skills and win awards on IXL! A few IXL features, such as reports and interactive graphing skills, utilise Adobe Flash and, therefore, are not supported on the iPad. We recommend using a computer for these tasks.
Is a subscription active for a calendar year or a school year?
Subscriptions are active for one calendar year from the date we receive your purchase order or payment.
How long does it take to activate my subscription after I place my order?
We will activate your subscription as soon as we receive your purchase order or payment. For classroom licences, credit card payments are processed online and your subscription is activated immediately.
Do you accept school purchase orders?
Yes, we accept purchase orders for classroom and site licences. For fastest processing, please fax your purchase order to us at +44 20 3318 5968. Please be sure to include the primary contact's name and e-mail address on your purchase order. Once we receive your purchase order we'll activate your licence and send a confirmation e-mail.
Can I purchase a classroom licence for more than 30 students?
Yes. The standard classroom licence is £149 for up to 30 students. To see a detailed breakdown of price levels for larger classes, please visit the subscriptions page.
I don't have 30 students. Do you offer a smaller licence?
Our classroom licence is our standard option for teachers. It provides for classes with up to 30 students. Whether you have 6 students or 30 students, this licence is our most flexible option!
Can students access IXL from home?
Yes! IXL subscriptions offer students and teachers unlimited access from any computer connected to the Internet. Therefore, students can practise from school or home.
Can students use IXL on an iPad?
Yes, an iPad is a great way to practise skills and win awards on IXL! A few IXL features, such as reports and interactive graphing skills, utilise Adobe Flash and, therefore, are not supported on the iPad. We recommend using a computer for these tasks.
Do students receive access to all year levels?
Yes! All IXL subscriptions provide unlimited access to every year level available on the site.
IXL does not provide worksheets at this time. IXL is a completely Web-based program and is designed to be used on the Internet. IXL tracks each individual student and adapts to his or her aptitude, increasing the level of difficulty as a student improves. Therefore, the problems are better practised online so that the program can track progress and ensure the student masters each skill.
Do you offer a reading program?
Currently, IXL only offers maths content. We will be expanding to include a language arts component in the next year. To be sure you receive the latest information about IXL's product offerings, please sign up to receive our newsletter.
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If you still have questions, contact us at +44 20 3318 5967, or e-mail your question to help@ixl.com.
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